Fast-growing and multi-award winning triathlon brand HUUB are among the latest companies to benefit from telephony services provided by Invictus Communications.
HUUB continues to expand its international customer base for its top quality collection of specialist swim, cycle and run clothing and equipment which is backed by scientific research and sported by both amateurs and Olympic champions alike.
As part of the company’s growth, HUUB were keen to update their telephony system at their Derby headquarters to improve communications with their customers and international distributors.
HUUB and Invictus Communications have developed a relationship through joint sponsorship of the Hannells Darley Park Concert, Team HUUB/Wattbike track cycling team and more recently to support emerging athletes through the Derbyshire Institute of Sport.
Through discussions, Invictus Communications introduced HUUB to the wide-ranging benefits of installing the latest VOIP hosted telephony technology that provides free local, national and mobile phone calls.
As well as the impressive cost savings, the telephony system logs all calls to create an efficient and effective customer service environment. Incoming calls automatically go to another extension if they are not answered immediately by the first port of call – ensuring that no calls are missed.
Furthermore, with international business being such a crucial part of HUUB’s operations, individual extensions can be diverted free of charge onto a mobile number.
Alternatively, any inbound out of hours and particularly international calls are automatically logged on a dedicated voicemail with details recorded and forwarded on email so that they can either be dealt with immediately or first thing in the morning.
Dean Jackson, founder and owner of HUUB, said: “Good telephony systems are vital to any growing business but this system has also enabled us to improve the way we communicate with our customers and distributors both in the UK and across multiple international time zones.
“The management information enables us to scrutinise the efficiency of in-coming and out-going calls so that we can improve the effectiveness of our customer service environment.
“And, because the system is hosted on a cloud system with full service back up and disaster recovery, we now have full peace of mind in the resilience of the system.
“With Invictus Communications, there was no initial outlay, the installation was seamless and we have fixed monthly costs which enables better budgeting for the business.”
Team HUUB has four decades worth of experience gained in the field of endurance sports - focusing wholly on the athlete and maximising performance and comfort.
HUUB wetsuits, clothing, accessories and goggles are worn by sporting stars such as Rio 2016 medallists Jonathan and Alistair Brownlee and Richard Varga (fastest swimmer in ITU triathlon) as well as paratriathletes Joe Townsend and Olympic Champion Jetze Plat; female athletes twice World Champion Helen Jenkins MBE, Yvonne Van Vlerken, Jess Learmonth, Sophie Coldwell, Georgia Taylor Brown, and Hannah Cockroft. The company also supports Gareth Thomas, Professor Greg Whyte and the young inspirational Bailey Matthews.